Refund Policy

Overview

We want you to be completely satisfied with Inteliworks. If our service doesn't meet your expectations, we offer a fair and transparent refund policy. This policy applies to all subscriptions purchased directly through Inteliworks.

1. Free Trial

All subscription plans include a 14-day free trial:

• No credit card required to start your trial
• Full access to all features in your selected plan
• Cancel anytime during the trial with no charge
• Trial automatically converts to paid subscription unless cancelled

2. 30-Day Money-Back Guarantee

If you're not satisfied with Inteliworks after your trial, we offer a 30-day money-back guarantee on your first payment:

• Request a refund within 30 days of your first payment
• Full refund of your first month's subscription fee
• For annual plans, full refund of the annual payment
• No questions asked – we'll process your refund promptly

3. Monthly Subscriptions

Cancellation

• Cancel anytime from your account dashboard
• Access continues until the end of your current billing period
• No refunds for partial months after the 30-day guarantee period

Downgrades

• Downgrade to a lower plan anytime
• New pricing takes effect at your next billing cycle
• No pro-rated refunds for downgrades within a billing period

4. Annual Subscriptions

30-Day Guarantee

If you cancel within 30 days of your annual subscription purchase, you'll receive a full refund.

After 30 Days

If you cancel after the 30-day guarantee period:

• We offer pro-rated refunds for unused months (full months only)
• The annual discount (typically 20%) will be forfeited
• Refund = Remaining months × Monthly rate minus discount forfeiture
• Minimum 3 months must remain for a pro-rated refund

5. Enterprise Plans

Enterprise and custom plans are governed by your specific contract terms. Generally:

• Refer to your Master Service Agreement (MSA) for refund terms
• Custom cancellation and refund terms may apply
• Contact your Account Executive for cancellation requests

6. Add-Ons and One-Time Purchases

Usage-Based Charges

• Overage charges and usage-based fees are non-refundable
• AI processing credits that have been consumed are non-refundable
• Unused pre-purchased credits may be refunded within 30 days

Done-For-You Services

• Implementation services: 50% refund if cancelled before work begins
• Custom development: Non-refundable once work has started
• Consulting hours: Unused hours may be refunded within 90 days

Agent Bundles

• One-time bundle purchases are refundable within 14 days
• If agents have been deployed, partial refund may apply

7. Exclusions

Refunds are NOT available for:

• Accounts terminated for Terms of Service violations
• Accounts terminated for Acceptable Use Policy violations
• Fraudulent accounts or chargebacks
• Subscriptions purchased through third-party resellers (contact reseller directly)
• Promotional or discounted subscriptions (unless explicitly stated)
• Free plans or trial periods

8. How to Request a Refund

To request a refund:

1. Dashboard: Go to Settings → Billing → Request Refund
2. Email: Contact billing@inteliworks.io with your account email and reason
3. Support: Contact our support team via chat or support ticket

Please include:

• Your account email address
• Reason for refund (helps us improve)
• Transaction date or invoice number

9. Refund Processing

• Refund requests are typically processed within 5-7 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 5-10 additional days to appear
• Bank transfers may take 2-3 weeks depending on your bank
• You'll receive email confirmation when the refund is processed

10. Currency and Taxes

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations may affect the refund amount
• Taxes may be refunded based on local regulations
• We cannot refund taxes collected on behalf of tax authorities

11. Account Data After Cancellation

• Your data is retained for 30 days after cancellation
• You can export your data before or during this period
• After 30 days, data is permanently deleted
• Enterprise customers may have custom data retention terms

12. Disputes

If you believe you've been incorrectly charged or have concerns about a refund:

• Contact billing@inteliworks.io to resolve the issue
• Provide relevant documentation to support your claim
• We'll investigate and respond within 10 business days

Please contact us before initiating a chargeback with your bank. Chargebacks result in account suspension and additional fees.

13. Contact Us

For billing and refund inquiries:

• Email: billing@inteliworks.io
• Support: support@inteliworks.io
• Dashboard: Settings → Billing → Support